Inbound calling issue

Incident Report for edify

Resolved

This incident has been resolved.

Posted Nov 11, 2021 - 16:53 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 10, 2021 - 17:48 UTC

Monitoring

Phone calls have normalized. We are continuing to monitor the situation.

Posted Nov 10, 2021 - 01:40 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 09, 2021 - 23:49 UTC

Update

While we continue to work toward resolution, we can be reached at (833) 644-2373

Posted Nov 09, 2021 - 23:39 UTC

Identified

Edify has identified an issue within our PSTN peering network, due to the type of issue and general design of the US PSTN we are not able to automatically route around it. This is only affecting inbound calls.

We are working to resolve the problem as quickly as possible.

Posted Nov 09, 2021 - 23:29 UTC

This incident affected: Carrier Network (Voice - North America, SMS - North America, MMS - North America).