ISP Connectivity / Phone Audio

Incident Report for edify

Resolved

This incident has been resolved.

Posted Jun 30, 2023 - 16:02 UTC

Investigating

We've identified an issue with some ISPs reaching Edify's platform. This is causing audio issues with phone calls. Currently, data indicates that the ISP affected are located in the US Midwest and US South East. We are working on solutions to force route around these ISPs, however, the issues are outside of Edify's platform or direct control.
If you are experiencing an issue please reach out to the Edify Support team.

Posted Jun 30, 2023 - 14:17 UTC

This incident affected: Carrier Network (Voice - North America).